Annapurna B.

Salesforce Administrator & Developer

Plano, US.

About

Highly accomplished Salesforce Administrator and Developer with over 5 years of experience delivering robust CRM solutions that optimize business processes and enhance user engagement. Proven expertise in end-to-end Salesforce lifecycle management, from advanced declarative automation (Flows, Process Builder) and security model configuration to complex programmatic development (Apex, LWC, Visualforce) and seamless system integrations via RESTful APIs. Adept at driving data integrity, streamlining deployments through CI/CD pipelines, and translating intricate business requirements into scalable, high-performance Salesforce solutions.

Work

Sofy

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Salesforce Administrator and Developer

Plano, TX, US

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Summary

Leading end-to-end Salesforce administration and development initiatives to deliver comprehensive CRM solutions, enhance user engagement, and optimize business processes.

Highlights

Engineered and integrated RESTful APIs to facilitate seamless, real-time data exchange between Salesforce and third-party systems, significantly improving process automation and operational visibility.

Developed and deployed complex Apex Triggers, Classes, and comprehensive Test Classes (achieving 90%+ code coverage) to extend Salesforce functionality and automate critical business logic.

Automated critical business processes using Salesforce Flows, Process Builder, and Workflow Rules, reducing manual effort by an estimated 25% and ensuring data consistency.

Established and maintained robust validation rules, enhancing data quality and preventing over 15% of inaccurate data entries through proactive system enforcement.

Collaborated with stakeholders in regular client meetings, gathering requirements and conducting impact analyses to ensure delivered solutions consistently aligned with strategic business objectives.

Vuesol Software Solutions Pvt Ltd

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Salesforce Administrator and Developer

India, India, India

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Summary

Managed Salesforce administration and development projects, focusing on UI/UX enhancements, custom logic implementation, and system integrations to support diverse business needs.

Highlights

Developed and customized scalable UI experiences using Lightning Web Components (LWC) and Aura components, enhancing user adoption and productivity across various applications.

Engineered Apex classes, triggers, and batch jobs to automate complex business processes and efficiently handle high-volume data operations.

Integrated Salesforce with multiple third-party systems using REST APIs, enabling seamless data flow and enhancing real-time business insights.

Managed Salesforce security model by configuring Profiles, Roles, and Permission Sets, along with granular Field-level and Object-level security rules, ensuring data integrity and compliance.

Collaborated cross-functionally with business users and analysts, translating complex requirements into technical specifications and actionable Salesforce solutions.

Vuesol Software Solutions Pvt Ltd

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Salesforce Administrator

India, India, India

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Summary

Administered Salesforce CRM, focusing on object configuration, user management, reporting, and process automation to support daily operations and business needs.

Highlights

Configured and maintained Salesforce standard and custom objects to support evolving business data requirements and system functionalities.

Managed user access and data security by configuring Profiles, Roles, and Permission Sets, ensuring compliance with organizational policies.

Developed custom reports and dashboards, providing key insights for sales, service, and marketing operations.

Automated routine business processes using Workflow Rules, Process Builder, and email alerts, enhancing operational efficiency.

Provided prompt Salesforce user support, resolving technical inquiries and enhancing user satisfaction.

Education

St. Francis College

New York, NY, United States of America
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Master of Science Information Technology Management

MIC College of Technology

Andhra Pradesh, Andhra Pradesh, India
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Bachelor of Technology Electronics and Communication Engineering

Certificates

Salesforce Certified Administrator (SCA)

Salesforce

Salesforce Certified Platform Developer I

Salesforce

Agentforce Specialist

Agentforce

Skills

Salesforce Platform

Salesforce Customization, Custom Objects, Fields, Record Types, Page Layouts, Salesforce Lightning, Lightning Record Pages, Lightning App Builder, Sales Cloud, Service Cloud, Lead Management, Opportunity Management, Campaigns, Cases, Solutions, Web-to-Lead.

Salesforce Development

Apex Development, Apex Triggers, Apex Classes, Test Classes, Visualforce Pages, Lightning Web Components (LWC), Aura Components, Batch Apex, Schedule Apex.

Process Automation

Workflow Rules, Process Builder, Salesforce Flow, Approval Processes.

Data Management

Data Loader, Data Import/Export, Data Cleansing, Duplicate Management, SOQL, SOSL, Custom Reports, Dashboards.

Security & User Management

Profiles, Roles, Permission Sets, Sharing Rules, Field-Level Security, Object-Level Security.

Integration

RESTful APIs, External Systems Integration.

Deployment & Release Management

Change Sets, Copado, SourceTree, CI/CD Pipelines, Metadata Deployment.

Project & Stakeholder Management

Requirements Gathering, Impact Analysis, Technical Specifications, System Design, QA Testing, UAT Testing, End-User Support, Technical Documentation.